Refund policy

Return, Refund & Exchange Policy

Last Updated: July 26, 2026

At Desihood.store, every product is made especially for you after you place an order. We partner with trusted print-on-demand fulfillment providers to create and ship each item with care. Because our products are custom-made, our return and refund policy differs from that of traditional retail stores.

Returns

We do not accept returns or exchanges for:

  • Incorrect size ordered by the customer.
  • Change of mind after placing an order.
  • Color or design preference changes.
  • Orders placed with incorrect shipping information provided by the customer.

Please review the size chart and product details carefully before placing your order.

Damaged, Defective, or Incorrect Items

If you receive an item that is:

  • Damaged during shipping,
  • Has a printing or manufacturing defect, or
  • Different from what you ordered,

please contact us within 2 days of delivery.

To help us resolve your issue quickly, include:

  • Your order number.
  • Clear photos of the product showing the issue.
  • Photos of the packaging (if damaged).
  • A brief description of the problem.

Once the issue is verified, we will offer one of the following at no additional cost:

  • A free replacement, or
  • A full or partial refund, depending on the situation.

Exchanges

We only offer exchanges for products that arrive damaged, defective, or incorrect.

We do not offer exchanges for:

  • Wrong size selected by the customer.
  • Change of mind.
  • Personal preference.

Refunds

If your refund request is approved:

  • Refunds will be processed to the original payment method.
  • Processing times may vary depending on your bank or payment provider, but most refunds are completed within 5–10 business days after approval.

Shipping charges are non-refundable unless the error was caused by us.

Order Cancellation

Because orders are sent to production shortly after they are placed, cancellations or modifications are only possible if production has not yet started.

If you need to cancel or edit your order, contact us immediately. We cannot guarantee that changes can be made once production begins.

Lost Packages

If your package is marked as delivered but you have not received it:

  1. Check with your neighbors or building management.
  2. Contact the shipping carrier.
  3. Reach out to us for assistance.

If a package is confirmed lost in transit by the shipping carrier, we will work with our fulfillment partner to arrange a replacement or another suitable resolution.

Incorrect Shipping Address

Customers are responsible for providing the correct shipping address.

If an incorrect address is provided and the order has already entered production or has been shipped, we may not be able to issue a refund or replacement.

Contact Us

If you have any questions or need assistance with your order, please contact our customer support team.

Email: info.desihoodstore@gmail.com

Please include your order number in all correspondence so we can assist you as quickly as possible.

Thank you for shopping with Desihood.store. We appreciate your support and are committed to providing a smooth and satisfying shopping experience.